Protecting Your Privacy
At Hello Funding, we understand the importance of safeguarding your personal information. This Privacy Policy is designed to help you understand how we collect, use, disclose, and safeguard your information. By using our services, you consent to the practices outlined in this policy.
Types of Information We Collect
- Personal Information: When you apply for a loan, we may collect personal information such as your name, contact details, date of birth, social security number, and financial information.
- Transactional Information: We collect information about your loan applications, payments, and interactions with us, helping us provide better services.
- Technical Information: Our website and app may automatically collect data like IP addresses, browser types, and device information for security and optimization purposes.
Reasons We Collect Your Information
- Processing Loan Applications: Your personal and financial information is used to evaluate your eligibility and process loan applications.
- Communication: We use your contact details to provide information about your loan status, updates, and account-related notifications.
- Improving Services: We may analyze your data to enhance our offerings and tailor them to your needs.
Security Measures
We take data security seriously:
- Encryption: Your data is encrypted during transmission to prevent unauthorized access.
- Access Controls: Only authorized personnel can access your information, and they do so on a need-to-know basis.
- Regular Audits: We conduct security audits and assessments to identify and mitigate potential vulnerabilities.
Confidentiality
Your information is treated with utmost confidentiality:
- Third-Party Disclosure: We do not sell, trade, or share your information with third parties for marketing purposes.
- Legal Compliance: We may disclose your information to comply with legal requirements or protect our rights and the safety of others.
- Data Retention: We retain your data only for as long as necessary to fulfill the purposes outlined in this policy.
Contact Us
If you have any questions, concerns, or requests related to your privacy or this policy, please contact us at:
Hello Funding Customer Support
Phone: 1300 000 000
Email: loans@hellofunding.com.au
We may update this Privacy Policy periodically. Please check back for the latest information regarding our privacy practices.
Last Updated: 30/08/23